General terms and conditions of sale
for the 13sedicesimi.com site
13sedicesimi srl (VAT number 11006270018), with registered office in Turin, 10144, via San Donato 79c, registered in the Companies Register no. 1180224.
13sedicesimi srl is the sole owner of the rights on domains, logos, trademarks, copyrights applied to the site and products.
1. Content of the general conditions of sale
The following general conditions of sale govern all sales contracts concluded between the Buyer and the Seller through the website www.13sedicesimi.com. Each contract is subject to the general conditions of sale published on the site at the time the contract is concluded (see Article 3). Buyer means any natural and / or legal person who acts on www.13sedicesimi.com for purposes not related to his own commercial, entrepreneurial or professional activity, possibly carried out. Therefore, subjects acting for commercial purposes are invited to refrain from concluding commercial transactions on www.13sedicesimi.com and to contact 13sedicesimi srl through the email indicated in “contacts”. Any modification proposed by the Buyer is not suitable for changing the general conditions of sale, unless expressly accepted in writing by the Seller.
2. Parties to the contract and geographical areas
The online store www.13sedicesimi.com is intended for the exclusive use of consumers, ie it is reserved for retail sale. Complaints regarding the site and delivery to the final Buyer’s home must be addressed to the Seller. The products offered for sale through www.13sedicesimi.com will be delivered to Buyers who will indicate a shipping address as the delivery address.
3. Object of the contract.
The Seller offers for sale on the site products on a paper basis, in particular diaries, notebooks and jotters. Since these are natural materials, any variations in the shades of colors and finishes of the ordered Products fall within the normal characteristics of the materials used and constitute valuable characteristics of the product itself. The images and colors of the Products on the site may not correspond to the real ones due to the Internet browser and monitor used. The characteristics of the Products are indicated on the Product sheets on 13sedicesimi.com as well as on the order form and are to be considered, for the above, indicative. Therefore, any liability of the Seller in this regard is excluded.
4. Completion of the contract
To conclude the purchase contract on the 13sedicesimi.com website, the order form must be completely filled in in electronic format and sent electronically to the Seller, following the relative instructions. The order form contains information relating to the essential characteristics of the Product and a detailed indication of the price, means of payment and shipping and delivery costs. By sending the order, the Customer declares to fully accept the General Conditions of Sale and to give his consent to the processing of personal data. Upon receipt of the duly completed order form, the Seller will send, by e-mail, an order confirmation through a purchase order receipt, containing a summary of the information already contained in the order form above. Upon receipt of the duly completed order form, the Seller will send, by e-mail, an order confirmation through a purchase order receipt, containing a summary of the information already contained in the order form above. The sale is subject to the actual receipt of the payment due by the Buyer, according to the established methods. Only at this time, the contract will be considered finalized and the Seller will be obliged to deliver the Products. In case of non-payment or incorrect payment, the Seller will not proceed with the shipment and delivery of the Products. In such cases, the Seller will be free to sell the ordered products to other parties. Orders duly accepted cannot be canceled by the Customer without the written consent of the Seller, unless legitimate withdrawal in the forms and methods indicated below.
5. Purchase of products
The Products displayed in the Catalog can be purchased through the prior selection of the same by the Buyer and the subsequent insertion of the same in the appropriate cart. Once the selection of the Products has been completed and if you wish to proceed with the purchase of those included in the cart, the Purchaser will be asked to release the required data on the Site in order to allow the completion of the Contract. In particular, the Purchaser will be required to release his personal data, his e-mail address, his address as well as the address where to deliver the Products (if different from the first), his address in a specific section of the Site. billing and a telephone number where you can contact him in order to possibly inform him about the delivery date of the Products. The Buyer must communicate his credit card details via a secure connection to which the Seller will not be able to access. For accounting-administrative needs, the Seller reserves the right to verify the details issued by the Buyer. The purchase amount will be charged to the Buyer after the conclusion of the order on the site. The Seller may reserve the right to allow the Buyer only to purchase a certain quantity of Products offered for sale. The Purchaser may in any case place an order for a quantity of Products greater than that available through specific negotiation by e-mail at [email protected]. In this case, the Seller reserves the right to accept the Buyer’s proposal for the quantity exceeding the maximum allowed on the site, after checking the availability of the Products. It is understood that, if it is not possible to satisfy the Buyer’s order for excess quantities, the Contract will be concluded within the limits of the maximum quantity of Products offered.
After the delivery of the order, the Customer will be invited by email to fill in a review form, with the possibility of filling in anonymously.
6. Delivery of the goods
The delivery times indicated are not binding, unless otherwise indicated in a separate agreement. However, the Seller does everything in its power to respect these times. Transportation and delivery will be carried out by professional carriers. For locations with difficulties and / or restrictions on access to commercial vehicles, delivery will be made at the local courier’s depot, subject to telephone communication by the latter. Any delivery times shown in the Order Confirmation are to be considered purely indicative and non-essential pursuant to art. 1457 of the Civil Code and, in any case, do not include transport times. If, for any reason, the Purchaser is not in a position to receive the Products covered by this contract within the pre-established term, he will be required to pay the Seller any amounts due for storage costs and any return costs. In such cases, the Seller will be released from any liability for damages that may derive both directly and indirectly from the Products. Al momento della consegna l’Acquirente sarà tenuto a controllare: – che l’imballo risulti integro, non danneggiato, o comunque alterato in qualsiasi modo; – che il numero dei colli corrisponda a quanto indicato nel documento di trasporto. Any damage to the Product or packaging or the mismatch in the information must be immediately reported to the courier by putting WRITTEN CHECK RESERVE on the courier’s proof of delivery. If the packaging is tampered with, the Buyer will have the duty to ascertain the condition of the goods. Once the courier’s document has been signed, the Purchaser will not be able to make any objection regarding the integrity and correspondence to the Order of what has been delivered.
7. Prices and shipping costs
The price of the Products is that resulting from the Price List published on the site on the day the order is placed and before the order is placed. The prices indicated refer to the price of the product. Depending on the country of delivery, the shipping costs will be displayed at the time of the order and before the conclusion of the same. Any other costs, charges, taxes and / or indirect taxes that a country should apply for any reason to the products being sold will be borne by the buyer. By accepting these conditions, the buyer declares that the lack of knowledge on his part of these costs, charges, taxes and / or indirect taxes cannot constitute grounds for the right of withdrawal and cannot in any way be charged to the seller. It is the Buyer’s responsibility to pay taxes, duties and other appropriate charges in his country of residence. The Buyer indemnifies the Seller from paying such taxes, duties and charges.
8. Payments
Orders placed on www.13sedicesimi.com can be paid by credit card and PayPal. Credit card details are sent to Braintree which handles credit card payments on behalf of the Seller. The credit card data sent to 13sedicesimi srl during the order process are protected against unauthorized access, through the encrypted transfer of SSL (Secure Socket Layer) data. All current browsers support SSL encryption. These data are not accessible to third parties, not even to the Seller.
9. Warranty
9.1 – Seller’s legal guarantee
The Seller issues a legal guarantee on the product in the event that it does not conform to the qualities provided for in the sales contract. The warranty allows the Buyer, in the event of a lack of conformity of the product, to obtain, by contacting the Seller directly, taking into account the nature of the goods, the repair (if and as far as possible), the replacement of the product, the reduction of price or termination of the contract. In any case, the use of the goods that does not comply with that established by the Seller is not covered by the guarantee. It should be noted that, being natural materials, any discrepancies in coloring or toning when exposed to the sun, or any alterations in shape, in the event of unusual climatic conditions, are not to be considered factory defects as much as the quality characteristics of the product. It is also specified that bad storage, incorrect use of the product covered by this contract by the Purchaser or by a person appointed by him, or an employee of the Purchaser himself, cannot be charged to the Seller; therefore, He will be released from any kind of responsibility in this regard.
9.2 – Place of forwarding of complaints
The complaint must be presented by the Buyer giving mention of the order number promptly and never more than 60 days from the date on which he found the lack of conformity. The Buyer and the Seller agree and expressly accept that the date on which the Buyer can ascertain the lack of conformity coincides with the date of delivery of the product. Therefore, the Purchaser, by accepting these commercial conditions, declares that any complaint submitted after 60 days from the delivery date cannot be asserted against the Seller, who in any case reserves the right in any case and at its sole discretion whether to accept it or not. During this period the product cannot be used. The complaint is sent by e-mail to the Seller at [email protected] who will immediately communicate to the Buyer how to deliver the product.
10. Cause of force majeure
The seller is exempt from all responsibility for the total or partial non-fulfillment of any obligation set out in these General Conditions of Sale if such non-fulfillment is caused by unforeseeable events and / or natural events beyond the control and responsibility of the Seller including, a by way of example but not limited to, natural events (disasters), acts of terrorism, wars, popular uprisings, malfunctioning of connectivity, power failure, general strike of public and / or private workers, strike and / or restrictions on traffic of couriers and air links.
11. Right of Return and Withdrawal
For any reason the Buyer is not satisfied with the purchase made, the Buyer will have the right to withdraw from the Contract, without any penalty in terms of cost incurred for the product, therefore with the exception of the shipping and transaction costs incurred by the Seller which will be retained by the Seller himself and will remain the sole responsibility of the Buyer. To exercise the right of withdrawal it is necessary to communicate to the Seller, within 10 working days of receipt of the goods, the desire to withdraw from the contract in the following ways: sending a registered letter with acknowledgment of receipt to the following address:
13sedicesimi srl, via San Donato 79c, Torino Italia;
sending an e-mail to [email protected] confirmed by registered letter with acknowledgment of receipt or pec,
The communication must contain:
1. the manifestation of the will to make use of the right of withdrawal;
2. the indication of the Product / s for which the Purchaser intends to make use of the right of withdrawal, with the indication of the code of the item / s;
3. the order number issued at the time of purchase;
4. the transport document;
5. data relating to the Buyer’s Paypal or bank account (IBAN).
Within 10 working days of receipt of the registered letter or certified e-mail, the Seller will send the Buyer the return authorization with the related instructions. Within 10 days of receipt of the authorization, the Buyer will ship the product to the Seller at the above address. The Products must be returned in the same conditions of receipt, that is, in perfect condition, complete with all their elements, unused, with the original packaging and any attached manuals. It is understood that the costs and risks of transport for the return of the Products will be fully borne by the Buyer. The Seller will take delivery of the returned Products, reserving the right to ascertain that they have been returned as delivered to the Buyer. To this end, it will be appropriate to cover the original packaging of the Products with other protective packaging that preserves its integrity and also protects it from writing or labels. The Seller will reimburse the Purchaser free of charge for the entire amount paid for the purchase of the Products, with the exclusion of transport contributions and contributions for any duties, within the time limits established by law, and on condition that the Products have been returned in accordance with the foregoing. The aforementioned refund, after quantifying the amount, will be made by bank transfer in favor of the Buyer. It will be the Buyer’s responsibility to notify the Seller of the bank details to make the transfer in his favor and to ensure that the Seller is in a position to be able to return the amount due.
12. Privacy Policy
The data held by the Seller will be processed in compliance with current legislation (Legislative Decree 196/03 “Code regarding the protection of personal data”), and in any case, with due confidentiality in order to adequately provide for the related obligations execution of the contract. They will be processed using manual, IT and telematic tools by personnel authorized by the Seller. Pursuant to art. 7 (Right of access to personal data and other rights) of the Code regarding the processing of personal data, the Buyer has the right to obtain confirmation of the existence or not of personal data concerning him, even if not yet registered, and their communication in an intelligible form. He also has the right to object, in whole or in part, in relation to the use of personal data concerning him for the purposes of: sending advertising material, direct sales, carrying out market research, commercial processing of data.
The data controller is 13sedicesimi srl (Tax Code / VAT number 11006270018), with registered office in Turin, via San Donato 79C, post code 10144.
The person in charge of data processing is 13sedicesimi srl in the person of Silvia Caligaris. All information regarding the protection of privacy and the exercise of related rights are reported in detail in the Privacy Notice on the site, to which reference is made in full and which is to be considered an integral part of these General Conditions. By placing the Order, the Buyer adheres to the General Conditions of Sale and gives his consent to the processing of personal data.
13. Governing Law and Place of Jurisdiction
The applicable legislation is the Italian one exclusively. Any dispute arising from or in any case connected to these “General Terms and Conditions of Sale” will be referred to the jurisdiction of the Court as defined by the rules contained in the Consumer Code (Legislative Decree 6 September 2005, n. 206).